Star Health Reimbursement Claim – Document Upload Guide

PRE-UPLOAD CHECKLIST — Collect from Client

Duly Filled & Signed Claim Form

Mandatory

Discharge Summary

Mandatory

All Receipts (payment proof)

Mandatory

Final Bill with itemised breakup

Mandatory

PAN Card (of Proposer)

Mandatory

Cancelled Cheque / Passbook front page

Mandatory

Indoor Case Papers

Recommended

All Bills & Doctor Prescriptions

Recommended

All Investigation Reports

If applicable

All Investigation Films (X-ray, MRI etc.)

If applicable

Aadhaar Card

Optional

Third Party Authorization Letter

If claimant != Proposer

FIR / MLC

Accident cases only

STEP-BY-STEP UPLOAD PROCESS

Step 1

LoginOpen Star Atom Pro → Login with agent credentials

Step 2

Find the ClaimClaims section → Search by Policy No. / Patient Name → Select

Step 3

Open Upload ScreenTap “Upload Documents” inside the claim

Step 4

Upload Category-wiseTap upload icon per category | PDF/JPG/PNG | Max 25 MB

Step 5

Add RemarksFill Remarks box (mandatory) before submitting

Step 6

SubmitTap Submit | Use Save & Close for partial uploads

IMPORTANT TIPS FOR ADVISOR

Scan Quality:Clear scans only — blurred images cause claim queries/rejection

Claim Form:Must have wet signature of insured / proposer

Final Bill:Must show day-wise / item-wise detailed breakup

Bank Details:Cheque name must match proposer name on policy

Third Party:If patient != proposer — attach authorization letter

Track Status:Monitor in Claims section of Star Atom Pro after submit

📝 Open Claim Form 💬 Claim Help on WhatsApp ← Back to Help Desk

This is an advisor-side document upload guide based on the supplied reference. Always follow the latest applicable insurer/app instructions and claim requirements.